Gig Guides, Music Concert Tickets at Livemusic.fm

Terms & Conditions

Terms & Conditions

Who We Are

You know us as livemusic.fm, the UK's best live music listings service.  Officially, we are Livemusic.fm Limited, a company registered in England and Wales under company registration number 06193095 with registered office at 22 Chancery Lane, London WC2A 1LS and VAT number is 948364092 ("Livemusic.fm", "we", "our", "us").

These Terms and Conditions

These terms and conditions (the "Terms") apply when you use our services (the "Services"), including those on this website http://www.livemusic.fm (the "Site"), and your access to the information and material that can be found there (the "Content").

To make the Site as interesting and useful as possible we may use the services of third parties from time to time or link to third party websites to assist us in the provision of the Services, but unless otherwise stated the Services available on this Site are provided to you by us.  You agree that where products or services or sites are offered by third parties and you decide to buy or access such products or services or sites, you do so upon the terms and conditions of those third parties.

By accessing or using the Site, you accept and agree to these Terms, which include our Privacy Policy http://www.livemusic.fm/privacy-policy, and you agree that your use of the Site is subject to these Terms.  If you do not agree to all of these Terms you may not use this Site.

We may have to make changes to these Terms from time to time, which will take effect when they appear on this Site.  We may not notify you personally of any such changes and so we encourage you to check the Site regularly for any updates.  Your continued use of this Site following the posting of changes will mean you accept and agree to those changes.

You may like to print a copy of these Terms for future reference.

If you have any questions about these Terms please contact us using the email address [email protected]

 

Site Content

Much of the Content on the Site belongs to recording artists, songwriters, photographers and other creative folk.  To protect their interests and livelihood we ask you not to copy, share, transfer or otherwise use any part of the Site or any Content except as permitted on the Site.

For the same reason this Site, the Services and Content are made available for your personal and non-commercial use only. Please do not make any commercial use of any of the Content.

The Site also includes material and information that is provided by or collected from third party users, artists, ticket suppliers and other interesting places.  Sorry, we haven't got the time to check it all, so we can't make any guarantees as to the accuracy, reliability or completeness of any such Content.  The Content is also subject to change without notice.

When using the Site you may find content or postings that the author feels moved to say but which you find objectionable or offensive, and which may or may not be identified as being explicit.  You have been warned, so please do not complain about such content!

 

Age Requirements

The Services are designed for people aged 13 or older.  If you are aged 13 to 17, please read these Terms with your parent or guardian to make sure that you and your parent or guardian understand and agree to these Terms.

To buy gig tickets from the Site you will need a credit card or a PayPal account.  If you are under 18 please ensure you have the consent of the person whose account you use.

 

Your Use of Our Site

We have tried to make the Site as easy to use as possible,  but please note that its functions may be affected by the performance of your hardware, software and Internet access.

We have to ask you not to do various things so that we can make sure the Site and the Services remain working for others to use.  Please do not:

     - do anything that would damage or disable this Site or the Services;

     -  impersonate anyone else when you register on the Site;

     - try to unpick or copy our software, or try to access protected data on the Site by circumventing  our  security systems;

     - copy the Site or any Content on the Site; or

     - use the Site or any information or data on the Site for commercial purposes.

 

Registration and Passwords

You will need to register with the Site before using the Services.  To register on the Site you will need to complete the registration process by providing certain information (including your email address and location) and choosing a username and password.  You agree that you will provide truthful and accurate information when registering or opening an account.  Registration is at our discretion and we may revoke your password at any time.

Please remember that you are responsible for keeping your password and account information confidential, and you are responsible for all activities that occur on your  account whether or not authorised by you.  Please notify us immediately of any unauthorised use of your password or account or any other breach of security. We cannot be liable for any loss or damage that results from the disclosure of your username and/or password contrary to these Terms.

We are obliged by law to ensure that the information we hold about you is up to date.  Please amend your details as appropriate from time to time or email [email protected] to notify us of any changes.
Please see our Privacy Policy at http://www.livemusic.fm/privacy-policy for further explanation as to how we use the information we collect from you and how we use cookies and traffic analysis tools.

 

Buying Gig Tickets - From Other Linked Vendors

We have developed software that searches and compares the ticket prices for gigs that are offered by different vendors and resellers, and displays those prices on the Site.  While we're proud of this software and we believe it works well, we cannot guarantee that the prices shown on the Site are in every case correct.  The information is collected from those vendors and resellers and in some cases it may be wrong.  Also, some vendors and resellers will impose additional credit card fees, booking fees and/or other supplemental payments on your purchase, which may increase the price you actually pay.

Please note that when you link through and buy tickets from other sites you're no longer on our Site, and we're not responsible for the operation of those other sites or for any payments you make, tickets you buy, gigs you go to or for any refunds that may be due.  Providing a link to a site does not mean we endorse the site, and it's up to you to decide whether you buy from a seller or not. If you do, the terms and conditions of the seller's site will apply to your transaction, not these Terms.

 

Buying Gig Tickets – From Us

We also sell tickets for pub gigs ourselves from this Site, and this section applies to those sales. Note that in this section we use the word "ticket" to apply to any kind of ticket, not necessarily just the traditional kind. Some venues may issue coloured wristbands. Some may not issue physical tickets at all. That's just all part of the excitement.

As regards the mechanics of purchasing tickets from us, tickets you select will automatically be placed in your "shopping basket". Once you have pressed the "checkout" button you will be asked to provide certain information to allow us or a service provider engaged by us to process your order. You may pay for tickets using PayPal only. Please remember that prices may exclude delivery charges, which may be added to the total amount and will be calculated and displayed on screen prior to your payment details being taken.

Once your payment has been processed, you will receive an order confirmation on screen and/or by email (provided that you have given us a valid email address) acknowledging that we have received your order. This doesn't mean that your order has been accepted. Your order represents an offer to us that is accepted by us only when we send you a "dispatch confirmation" by email confirming that your tickets have been dispatched or are ready for collection (as applicable). Although we're unlikely to do so, we may reject your order for any reason prior to acceptance. Orders will not be accepted if we do not receive cleared payment, for example. Please note that with fraud being an ever-growing concern, we may ask you to provide us with additional information after you have made your booking so that we can verify your identity and/or purchase.

As soon as you receive your tickets please check that they are correct and as ordered - and let us know straightaway if they are not. If there is a problem with your order, please don't leave it until the last minute to get in touch. Drop us an email or give us a ring at least three working days before the gig and we'll do our best to sort it out.

We are unable to issue refunds for unwanted, lost, stolen, damaged or destroyed tickets. So, when you receive your tickets, please keep them in a safe place and not down the back of your sofa. And certainly don't feed them to your dog, no matter how longingly he eyes them up.

If a gig is cancelled, or the date of the gig is changed after you have booked, we will be more than happy to give you a face value refund. Please remember it's your responsibility to check if a gig is going ahead as advertised. If you need to send your tickets back to us, please send them by recorded post as if they get lost we won't be able to give you a refund.

As you're doubtless aware, musicians, bless their cotton socks, are not always the most reliable or organised of people. Prone to double-booking themselves, getting lost, and/or turning up at the wrong pub, trying to get them to the right place at the right time can be difficult at the best of times. We therefore reserve the right to change a gig line-up if necessary - for these or any other reasons beyond our control. We'll do our best to make sure everything runs smoothly, but we're sure you'll have a great night whoever is performing. That's the magic of live music!

Remember: the rules and policies of the venue in question will apply when you attend a gig. Don't turn up blind drunk, try to do an impromptu floor spot, and/or act in any other antisocial way, as if you do you are likely to be refused admission or asked to leave. Please also make sure you're aware of the venue's age restrictions (if any) before buying tickets. We will not be able to give you a refund if you are refused entry at a venue, or if you are thrown out, for failing to comply with the venue's rules and policies. Also, we're not responsible for anything that happens to you or your possessions at the gig – that's down to you and the venue.

Finally, please make sure that we always have up-to-date contact details for you, including a valid email address, in case we need to get in touch. If your tickets are returned to us as "addressee unknown" we reserve the right to cancel your order. So, don't forget to let us know if you move house!!


Content Provided by You

The Site allows you to upload certain types of content ("User Content").  By uploading User Content you are granting us a worldwide, non-exclusive, perpetual, royalty-free licence to host the User Content on our servers and to reproduce, display, distribute and otherwise to communicate the User Content to the public on the Site and in connection with the Services and with other Livemusic.fm products and services now existing or developed in future.

We may incorporate links in and around your User Content and display advertisements within, around or in connection with your User Content.  We will not, however, sell, distribute or communicate to the public your User Content outside of the Services.  As between you and us, you will retain ownership of your User Content at all times.

We can't promise that we will use all User Content uploaded or otherwise provided to us.  If we do use it we do our best to protect it from abuse, but we cannot be responsible for any unauthorised use of User Content (except by us) or for any loss of User Content, so please keep a copy.

Please do not upload or submit any User Content if you don't have the right to do so – if it's a piece of music or a photo for example that someone else owns, or has any interest in, and you have not got their consent. You must have all the rights necessary to any User Content you upload, and by uploading you're promising to us that you have all those rights. If you break that promise, you're in breach of these Terms (so see the section headed "Termination" below).

We want to keep the Site clean and friendly.  Please do not upload User Content that is offensive, racist, harassing, illegal, misleading, abusive, defamatory, obscene or otherwise objectionable. If you do, it will be liable to be taken down and we will regard you as being in breach of these Terms (so see the section headed "Termination" below).

We do our best to monitor and moderate most User Content but we cannot monitor it all, and we don't undertake to monitor it all, and you therefore you could be at risk yourself if you post anything objectionable.  If you do upload objectionable content we may be obliged to pass copies to appropriate authorities.

As you might expect, we reserve the right to take down any User Content that breaches, or that we think may breach, any of the above rules.

 

Blogs, Forums, Message Boards

Where the Site provides blogs, forums or message boards, you will need to register with the Site to use these Services.

All postings are treated as User Content and are subject to the User Content rules above.

We strongly advise you not to post your contact or other personal details on any forums or message boards.

 

Termination

We reserve the right, among other things, to suspend or terminate your access to this Site if you are in breach of these Terms, for example by posting User Content that is unsuitable.

 

Miscellaneous

The remaining sections are the really legal clauses which we know you won't like, but which we have been advised we need to have here.

We shall not be liable for any losses that you suffer as a result of using the Site or the Services which we cannot reasonably be expected to have foreseen (such as loss of income, or data, or anticipated savings).
The clause above does not in any way limit or exclude our liability for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We may license, transfer, assign or sub-contract any of our rights or obligations under these Terms at any time provided that we remain primarily liable for our obligations to you.

The internet is worlwide network of computers and its operation is outside our control.  We can't therefore promise to be able to deliver you the Site or the Services without interruptions.

These Terms shall be governed by and construed in accordance with English law and you and we hereby irrevocably submit to the non-exclusive jurisdiction of the English Courts as regards any claim or matter arising in relation to these Terms.

© Livemusic.fm 2010

Connect with Facebook